Support

Get help with Durablr

📧 Contact Support

Email Support

Our primary support channel

support@durablr.run

Send us detailed information about your issue, including error messages, stream URLs, and webhook configurations for faster resolution.

🚀 Quick Start

📖 Documentation

Check our examples page for implementation guides and API documentation.

View Examples →

🔧 Testing

Use webhook.site to test your stream subscriptions and verify webhook delivery.

Test Webhooks →

❓ Common Issues

Stream Not Starting

  • • Verify your stream URL is accessible and returns SSE data
  • • Check that authentication headers are correctly formatted
  • • Ensure webhook URL is publicly accessible

Missing Webhook Data

  • • Confirm webhook URL accepts POST requests
  • • Check webhook URL is HTTPS (required for production)
  • • Verify webhook endpoint handles JSON payloads

OpenAI Streaming Issues

  • • Set "stream": true in your request body
  • • Use "method": "POST" for chat completions
  • • Include proper Authorization header with your API key

📋 When Contacting Support

To help us resolve your issue quickly, please include:

  • Detailed description of the issue
  • Stream ID (if applicable)
  • Source stream URL (without sensitive tokens)
  • Webhook destination URL
  • Error messages or unexpected behavior
  • Timestamp when the issue occurred
  • Your Vercel team/project information

⏰ Response Times

Standard Support: We aim to respond to all support requests within 24-48 hours during business days. For urgent issues affecting production systems, please mention "URGENT" in your email subject line.

🔒 Security & Privacy

When reporting issues, please do not include sensitive information such as API keys, authentication tokens, or personal data in your support requests. We may ask for this information through secure channels if necessary for troubleshooting.

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